Terms & Conditions

Terms and Conditions set out by White Rooms Aesthetics. Please ensure you have read and understood the details below before booking.

How White Rooms Aesthetic operates

  • White Rooms Aesthetics is a mobile business which operates out of beauty salon across the midlands. We are not permanently based at any of the beauty salons but are available to contact on any of the contact numbers that have been provided during normal office hours. If no-one is available to take your call, you can leave a message and some-one will return your call as soon as possible.
  • White Rooms Aesthetics partner with other Aesthetic Practitioners to promote the Aesthetic treatments they provide. Pricing for their treatments will vary. White Rooms Aesthetics will take the initial enquiry and book clients in for them. If you have any questions or queries after the treatment please contact them directly. You will be provided with their contact details at your initial consultation


  • Some treatments such as Microblading, Facials and IPL Hair removal are not carried out by White Rooms Aesthetics. These are treatments which are available within a specific beauty salon and are carried out by their staff. White Rooms Aesthetics will take the initial enquiry regarding these treatments. If you have any questions or queries after the treatment please contact the salon directly. You will be provided with their details when booking in.
  • Treatments will only be carried out on clients age 18 and over. Proof of your age may be asked at consultation.
  • Results will vary for clients and no guarantee can be given on the result that may be obtained from the treatment being carried out.
  • Some treatments require a course of treatments to be carried out to achieve the results. You will be advised this at your consultation.

Appointments and cancellations

  • We will send you a reminder text 2 days before your treatment. If you are unable to attend your appointment please let as us know via text message or contacting us at White Rooms Aesthetics. If we do not hear from you to confirm your appointment within 24hours of your appointment we will cancel your appointment
  • Please ensure that you arrive at least 10 minutes before your treatment time so that you have time to complete any necessary paperwork beforehand. Please let us know if you are running late for your appointment so that we are able to inform the practitioner. Failure to arrive on time or and not informing us may result in you losing your appointment or a reduced appointment time.
  • We will make every effort to ensure your appointment runs on time. If we need to cancel or postpone your appointment for any reason at short notice, we will make every effort to let you know as soon as possible.
  • If you are unable to make your appointment, please contact White Rooms Aesthetics at least a day before the appointment to let us know.
  • Prior to your appointment we will inform you of any preparations you will need to make for your treatment. Failure to carry out these guidelines will result in cancelling your treatment.

Treatment suitability

Our practitioner will assess your suitability for treatment and whether the treatment is likely to be successful at your consultation. If you are unsuitable for treatment your practitioner will let you know the reasons why.

Complaints Procedure

At White Rooms Aesthetics we aim to treat all clients fairly and appropriately. If however, you do wish to make a complaint on any matter you can contact White Rooms Aesthetics by telephone or writing. We aim to resolve any matters that arise promptly. Our complaints policy is available to all clients.


  • White Rooms Aesthetics will take no responsibility and will not be liable for any economic loss, for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • It is the client’s responsibility to provide White Rooms Aesthetics will all relevant and correct medical information about themselves during their consultation. Any changes to those medical details should be discussed with their practitioner prior to their treatment. White Rooms Aesthetics will not be held liable if the correct medical details have not been provided and any damage occurs as a result of this.
  • The client agrees to comply with all the instructions and details which have been given to them by White Rooms Aesthetics regarding any aftercare advice. Nothing in these terms of business shall exclude or limit White Rooms Aesthetics liability for death or any personal injury resulting from White Rooms Aesthetics negligence.

Special Offers

  • A client consultation is required before any treatment.
  • The treatment will be carried out by a qualified Aesthetic Nurse.
  • You do not have to go ahead with treatment after the consultation.
  • There is no cash alternative available on any special offers.

Facebook Christmas Offer 08/12/17 - 14/12-2017

  • Treatments can only be carried out within the White Rooms Aesthetics clinic locations
  • A consultation will be carried out to assess suitability for treatment, only if suitable will our nurse carry out treatment.
  • Subject to availability
  • Clients must be aged 18 and over and live in the United Kingdom.

Facebook Dermaroller Competition offer date 09/10/17 - 20/10-2017

  • A consultation will be required prior to treatment to assess suitability for the treatment
  • Treatment will only be carried out if the client is suitable and will be advised of the reasons why if unsuitable
  • There is no cash alternative available on any special offers.
  • Clients must be aged 18 and over and live in the United Kingdom.

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What our customers have to say

What can I say truly amazing company, results and so friendly, highly recommend.Simone
I have had three treatments with Kim. She is really professional and I have had great results.Phillipa Walker
I have been having botox with Kim for two years now and am very satisfied with her work and results.Jane White.

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